FAQ's

Having two wigs or toppers in the same style, color and length can make life a lot easier for daily wearers. It means you can switch them up, keep them fresh and have one styled and ready to swish while the other one’s being washed and air-dried.

What’s more, it’ll help your wig last longer. You’ll always have a back up if disaster strikes and one goes missing, has a bad hair day or a coloring mishap (trust us, we’ve heard our fair share of ‘uh-oh’ moments!). Lots of our colors are in high demand, so sometimes they can go out of stock. It can take 4-8 months (depending on the year) for them to become available again so it’s worth bearing this in mind too.

Want a beautifully natural finish and to style your hair with heat tools? Human hair is the one for you. You’ll have the power to change your look whenever you want.

Don’t want the trouble of styling and are happy to have one signature style? Synthetic hair sounds like your best bet. More affordable and low maintenance, it keeps its shape even in humidity.

Sure, some insurance companies cover part of or the full cost of a wig but this completely depends on your insurance provider and your policy. You should speak to them and find out whether you’re covered for "cranial prosthesis" - that’s the medical term for a custom-made wig made for people after hair loss. They’ll be able to tell you what level of coverage you have, if any. It also helps to have a prescription from your doctor with "cranial prosthesis” or “medical hair prosthesis” included in your claim, along with the ICD-9 code (this tells insurers the type of diagnosis for a medical prosthesis).

We don’t accept payments from insurance companies, but you can use the receipt from your purchase to claim it back. Just be sure to let us know that you’re submitting it to your insurance company.

This totally depends on your progression of hair loss, lifestyle, and personal needs. Keep in mind, with a topper, you’ll need enough bio hair to use to clip the topper into, some heads are very sensitive to clips, also toppers can often require custom coloring to match your bio hair.

Wigs are easier in many ways, but they are not for everyone.

While you’re getting your beauty sleep, we strongly suggest you let your wig or topper do the same. Just take it off before bed to stop your piece from shedding and losing hair. This is because head movement on your pillowcase creates static electricity, causing the knots to come loose and damaging the dreamy full-volume finish.

If you really can’t part with your hairpiece at bedtime though, we suggest wearing an old or synthetic wig and sleeping on a silk pillowcase to reduce static.

Sleeping in a wig or topper can cause tangling, use these items to help with tangling:

This is a big no no. Excessive heat and power from the shower head are not your hairpiece’s friend. Nor is swimming. Why? Because shower heads can move and open up knots and heated water can change the color of human hair, while swimming in a pool or in the ocean can make your wig dry from the chlorine or salt water.

So to keep your hair in tip top condition, don’t drench, dive or dip while wearing.

To keep your toppers and wigs healthy use:

Keep Remy hair looking its best by storing any of these ways: on a wig block, on a wig tree with paper inside the cape, in a hair net inside the wig box or in a bag (but if you bag it, just be aware that you’ll have to re-style it).

Synthetic hair wigs can’t be stored in a bag because they’re at risk of getting cold-set. This means that the hair bends and creases, damaging the style. The only remedy for a cold-set wig is to steam it with a steam gun and spritz it with plenty of Dimples Fiber Oil Spray. To stop this happening, store synthetic hair properly in a wig box, tree or on a block.

For transporting your wigs/toppers, using the box your wig arrived in is a great for when you’re on-the-go. By packing your wig the same way it came (inside the hair net), it’ll help maintain its enviable style.

Yes, but we suggest you only tone the color DOWN - please don’t be tempted to bleach your wig! Perming is also off limits. Our human hair wigs have already gone through several levels of processing, so going lighter will make the hair frail and dry. We suggest coloring, cutting and customizing to only be done by licensed hairdressers that have experience coloring/customizing wigs and toppers. Reach out to us or one of our VIP Salon Partners to learn more about customizing your stock human hair wig or topper.

Regular synthetic hair wearers, step away from the heat tools! We repeat, step away. You should also stand clear of hot ovens (a perfect excuse to have time off cooking, right?).

So, if you do NOT see a "High Heat" stamp or any indication if your synthetic wig can handle heat, don't use any heat.

If you have High Heat synthetic hair, feel free to style it up with heat tools (you probably already guessed that though - clue’s in the name!).

Remy hair wearers, you can have fun with heat tools and try out different looks. But you should still take it easy to stop scorching just like you would with natural hair. Avoid using the highest heat levels though and keep it cool to medium to maintain the hair’s natural moisture. But don't forget that you can enjoy beautiful fuss-free beachy waves by just letting it air dry naturally.

What's Cold set?

Cold Set is when synthetic hair is folded and a permanent crease is made in the hair (often from incorrect storage/transportation)

To remove the cold set, use Dimples Revitalizing Mist together with a steam gun (such as a clothes steamer). While steaming the affected section with a wide-toothed comb and style it back to the original style. Dimples Revitalizing Mist can also be sprayed in while steaming, for greater effectiveness.

Dimples Revitalizing Mist

No, your wig or topper will not arrived styled. It will not be ready to wear. You can book an intro styling consultation to learn how to make it look good (to blend into your bio hair).

If the hair length is good, the base size is right, and the color is great, all you need is to learn how to style your new hair. A topper or a wig out of a bag will always look like a topper (or wig). It takes time to learn how to style hair.

Check out these quick videos on, "how to get my topper or wig wearable right out the bag"

A French top is 100% hand tied and it has an extra layer of material to hide the knots, when you part the hair you won't see any knots, a mono-top is also 100% hand tied, but if you look very closely you may see knots when you part the hair.

A mono top is more breathable and lighter than a French Top

Hand-tied means Hand-made, each knot is hand knotted one by one through the base. When a wig or topper is hand-tied you can part the hair "anywhere", you can wear your hair up, you can style volume, and the wig or topper is much lighter, cooler, and completely breathable.

A Machine Made wig or topper is far more affordable than hand-tied, but they are hotter, they don't breath, and you cannot part the hair where there are machine made wefts (the wefts or machine ties are made with a sewing machine). If you part the hair or try and wear the hair up on machine made, you will see the tracks. The density is also much heavier on a machine made wig or topper.

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