Accessibility Statement

AccessEz is dedicated to improving accessibility for all users, including those with disabilities. We are continuously working to enhance our app and ensure it meets accessibility standards and guidelines, striving to offer an inclusive browsing experience for everyone.

Conformance Status

This app follows the Web Content Accessibility Guidelines (WCAG) 2.1, which are categorized into three levels: Level A, Level AA, and Level AAA. While AccessEz strives to meet the highest standards, it is currently partially compliant with WCAG 2.1 Level AA.

Technical Information

AccessEz is fully compatible with Shopify environments. The app is built using the following technologies:

  • HTML
  • CSS
  • JavaScript
  • Node.js
  • MongoDB

AccessEz Features

The app provides a range of accessibility features that allow for an optimized and inclusive user experience. Here is a list of features available:

  • Select Language: Choose from multiple language options to adjust the widget to your preferred language.
  • Highlight Links: This feature highlights links for better visibility and navigation.
  • Bigger Text: Increases text size for better readability.
  • Contrast: Adjusts contrast for users who need a higher visual distinction.
  • Text Spacing: Modify the spacing between text for better readability.
  • Pause Animations: Enables users to pause animations that could be distracting.
  • Hide Images: Hides images for users who prefer a text-only experience.
  • Line Spacing: Adjusts the line spacing for improved reading clarity.
  • Highlight Headings: Headings are highlighted for easier navigation.
  • Reading Mask: Adds a reading mask to help focus on specific content.
  • Reading Guide: A guide is added to help with reading text.
  • Brightness: Adjusts the brightness of the content to suit the user's preference.
  • Saturation: Controls the saturation of colors for better visibility.
  • Dyslexia Friendly: Adjusts font styles to aid those with dyslexia.
  • Mute Sounds: Mutes sound on the website for those with hearing sensitivity.
  • Text Alignment: Customize text alignment for easier reading.
  • Big Cursor: Enlarges the cursor for easier navigation.
  • Text to Speech: Allows the website content to be read aloud.
  • Voice Navigation: Enables voice navigation for a hands-free experience.

Notes & Feedback

We are committed to providing regular updates to improve the accessibility of AccessEz. We value feedback from all users and encourage you to let us know if you encounter any issues or have suggestions.

Please note that we cannot address accessibility concerns related to third-party websites, but we are happy to assist you in contacting these websites if necessary. For any issues encountered with linked sites, we recommend reaching out directly to those site owners.

We continually strive to make the web more accessible and inclusive for everyone, and we are dedicated to improving the features offered by AccessEz.

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Topper Customization: Process and Conditions

 

Why We Offer Custom Cuts and Coloring
Our purpose is to  EASE THE DIFFICULT JOURNEY.

Many consumers struggle to find skilled stylists who can customize toppers and wigs effectively. By offering this service, we can fulfill our mission of helping more women dealing with hair loss.


We've partnered with a top stylist who specializes in customizing toppers and wigs. With years of experience working with our products, our stylist knows Dimples Hair inside and out. We strive to keep costs low and offer free ground shipping for this service.

***LIMITED-TIME PROMOTION! Enjoy a complimentary shampoo, conditioning, and styling service with any customization option—a $95 value, free for a limited time.***

How it Works
When you purchase a Dimples human hair topper, you'll see various customization options at checkout, such as bang cuts, root coloring, highlighting, etc. You can choose one or multiple services. All customizations are completed in the USA.

The Topper Customization Journey

There are 2 ways to customize your topper:

Option 1: Customization After Purchase

  1. Purchase your Dimples topper and add customization consultation services at checkout. If you’re unsure what to purchase, book a Free Education/Product Help Consultation here.
  2. Receive the topper and decide within 3 days if you want to keep it.
  3. A Dimples Hair Consultant will reach out to you to ask you if your topper is a keeper.
    1. If yes, we’ll email you two shipping labels: one for sending the package to our stylist and another for the return shipment back to you. Simply place the return label in the box. Dimples will cover all ground shipping costs. 
    2. If not, we’ll find you a suitable item to exchange.
  4. Ship the topper to our stylist using the prepaid shipping label.
  5. If you haven’t already done this, make sure to book a consultation with our stylist where you can share inspirational pictures of how you want your hair to look.
  6. Debora will work her magic to customize your topper just the way you want it. Before you know it, your topper will be back in your hands—beautifully styled and ready to wear!

Option 2: Pre-Purchase Consultation (Recommended)

  1. Book a consultation with our stylist before purchasing to ensure you choose the perfect size and color. 
  2. During the session, you can share your style vision and inspiration photos to ensure your topper is tailored just for you.
  3. Purchase your topper with chosen customization options at checkout.
  4. Receive the topper and decide within 3 days if you want to keep it. Need a little extra customization? No problem! Book another consultation with Debora to perfect your look.
  5. Ship the topper to Debora for customization, and soon it will be back in your hands—styled, customized, and ready to wear! (see above directions)

Timing

The process may take up to 22 days, (excluding delays due to shipping, holidays, or bad weather). If you’re closer to Dimples in L.A. or Debora in Seattle, your shipping times may be quicker.

  • Free Ground Shipping from Dimples to You: Up to 5 business days
  • Free Ground Shipping from You to Debora: Up to 5 business days
  • Customization by Debora (Cutting/Styling/Coloring): Up to 7 days after consultation
  • Free Ground Shipping Back to You: Up to 5 business days

Pro Tip for Faster Turnaround

If you're a returning customer and 100% confident in your topper’s color and style, you can request direct shipping to Debora for customization. This option saves time but waives your right to a refund or exchange.

Please be sure to review our conditions regarding shipping, expedited shipping, and insurance. 

Product Customization Conditions

  • No Returns or Exchanges After Customization

    You can only return or exchange the topper within 3 days of receiving it from Dimples before it is sent to the stylist. If you had a consultation before purchasing, your topper should be right. 
  • Service Availability
    Customization is available only for customers in the Continental USA. If you add customization and live outside this area, you will be refunded minus a 3% restocking fee. Or, reach out us, we can ship the item directly to Debora and she can style/cut/color, but this waives your return/exchange (see Pro-Tip Faster Turnaround)
  • New Purchases Only
    Customization is only available for newly purchased Dimples human hair toppers and is not available for Dimples wigs (yet). But if you are buying a Dimples wig and you need custom services, please reach out to us, and we'll let you know how we can help.
  • Additional Customization Requests
    If you want additional customizations after receiving your topper—like adding more blonde highlights—you can request them within 14 days. Please note that extra services and shipping costs will apply. To arrange this, contact us through the Dimples Shop Chat or email us here.

Shipping Information

  • Free Ground Shipping
    We cover the shipping costs for the entire journey—from Dimples to you, from you to our stylist, and back to you.
  • Expedited Shipping
    If you need faster shipping, you will be responsible for all three shipping fees.
  • Shipping Insurance
    We recommend ensuring your order with ROUTE shipping at checkout. With it, your item will be insured during its journey.

 

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LOS ANGELES, CA

MANCHESTER, ENGLAND