Returns and Exchanges
How it Works
The Returns and Exchange period is 3 days.
For exchanges and returns, consumers are responsible for any missing packages, we suggest you insure and include signature on receipt.
Eligible Products:
- In original factory condition (UNWASHED, unaltered, unworn, undamaged, NO Styling, containing no odor or signs of wear or styling product).
- Must have original hang tags attached and in original packaging.
- Item(s) must be returned within 3 days of receiving.
Please request a RETURN SHIPPING LABEL, if you'd like us to help you with the return. We will charge your account for the shipping.
EXCHANGES
Just pay for the return shipping to us, within the return period of 3 days, and we'll cover you for the shipping fee back to you, for one exchange.
RETURNS
Just pay the delivery to return your eligible item within the return period of 3 days
HOW DO I EXCHANGE or RETURN AN ITEM?
Customers can initiate an exchange via our return form below!
HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?
Simply initiate your exchange below and ship your items back to us. Once we receive your items back we will ship your new Dimples items!
WHAT CAN I RETURN?
We accept returns and exchanges postmarked back to us within 3 days from the original ship date on all products that still have the original tags, and not been cut, colored, or styled.
Eligible Products:
- In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
- Must have tags attached and in original packaging.
- Item(s) must be returned within 3 days of recieving.
Ineligible Products:
- Worn items or items containing any signs of wear including odor or styling product.
- Damaged packaging or product.
- Shampoo and conditioner items are not eligible for return if they have been removed from their original packaging or opened.
When returning your item, you may choose from these options:
- Exchange
- Refund - Eligible returns will receive a refund to your payment method
HOW DO I RETURN MY ORDER?
Please fill out the following form:
REFUNDS
WHEN WILL I GET MY REFUND?
Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 7 to 10 business days. Please note: your bank may have a delay in processing your credit back to your account.